FAQ
TOTAL HOME MANAGEMENT
FAQ
Do unused visits roll over?
Yes. Depending on your plan, 1–3 visits may carry over. Many members use carryovers for a year-end home health audit and preventative testing.
Is this 24/7 emergency maintenance?
We are a scheduled service. However, members receive priority access to our emergency network at member-only rates for urgent issues (like a burst pipe).
What happens to my Home Profile if I cancel?
You will receive your home information and service history at no extra cost.
Why are visits 1.5 hours?
It is the ideal window to complete 3–5 small tasks or one larger repair efficiently.
Do I need to be home?
No. Our vetted team can work via smart lock/hidden key, with a photo log of completed work in the app.
What if I need a major renovation?
Your Home Manager coordinates with our in-house construction team for a professional bid, faster and more accurate because we already know your home’s specs.
Can visits be used for lawn care or snow removal?
Not currently. Those are separate recurring packages planned for the future.