FAQ
TOTAL HOME MANAGEMENT
FAQ
Do unused visits roll over?
Yes. On plans with visits, up to 2 unused visits carry over to your next membership year. Many members use them for a year-end home health check. The Base plan doesn't include visits.
DO YOU OFFER emergency SERVICE?
We are a scheduled service. If you call during business hours with an urgent issue, we'll do our best to fit you into the schedule, but we can't guarantee it. However, members receive priority access to our emergency network at member-only rates for urgent issues (like a burst pipe). Urgent work we fit into the schedule is billed at our emergency rate.
can i cancel?
Memberships run for 12 months and renew automatically each year. You can cancel anytime. We don’t offer refunds, because your membership keeps a dedicated, full-time team in place for your home.
What happens to my Home Profile if I cancel?
You will receive your home information and service history at no extra cost.
Why are visits 1.5 hours?
It is the ideal window to complete 3–5 small tasks or one larger repair efficiently.
WhAT IF A JOB NEEDS MORE THAN 1.5 hours?
We can combine several visits into one longer session or job.
Do I need to be home?
No. Our vetted team can work via smart lock/hidden key, with a photo log of completed work in the app.
What if I need a major renovation?
Your Home Manager coordinates with our in-house construction team for a professional bid, faster and more accurate because we already know your home’s specs.
Can visits be used for lawn care or snow removal?
Not currently. Those are separate recurring packages planned for the future.
DO MEMBERS GET DISCOUNTED RATES?
Yes. Total Home Management members get discounted rates on service calls, including the trip fee and labor for plumbing, HVAC, electrical, and handyman work, plus priority scheduling and a dedicated Home Manager who coordinates it all.